RentFund Shipping and Delivery Policy

Last Updated: September 21, 2026

Applies to: apparel, accessories, promotional items, and other physical products sold by RentFund.

Company: Rent Fund Inc. operating as RentFund

Contact: [email protected]

1. Purpose

This Policy explains how RentFund processes and ships physical products, how delivery estimates work, and what customers should do when a shipment is delayed, lost, damaged, or delivered incorrectly. It does not apply to RentFund Premium, rent-payment requests, payment options, or payment-facilitation services.

2. Available Destinations and Methods

Available shipping destinations and methods are displayed at checkout and may vary by product, inventory location, destination, carrier availability, and legal or operational restrictions. RentFund may decline an order that cannot reasonably or lawfully be delivered to the address provided.

3. Processing and Delivery Estimates

Order-processing and delivery times shown on the website, at checkout, or in an order confirmation are estimates unless RentFund expressly guarantees a date in writing. Processing begins after payment authorization and any required order review. Weekends, holidays, product availability, peak demand, customization, carrier conditions, weather, customs, labour disruptions, and events outside RentFund’s reasonable control may affect timing.

4. Shipping Charges and Taxes

Shipping charges, applicable taxes, and any other mandatory charges collected by RentFund will be disclosed before the customer places the order. International customers may also be responsible for customs duties, import taxes, brokerage charges, or local fees that cannot reasonably be calculated or collected by RentFund, where disclosed before purchase and permitted by law.

5. Address Accuracy

Customers must provide a complete and accurate name, delivery address, unit number, postal code, contact information, and any delivery instructions requested at checkout. Customers should contact RentFund promptly if an address correction is needed. RentFund cannot guarantee that an address can be changed after fulfilment begins and is not responsible for avoidable delay or loss caused by inaccurate information supplied by the customer, except where liability cannot lawfully be excluded.

6. Carriers, Tracking, and Split Shipments

RentFund may use independent warehouses, fulfilment providers, postal services, and carriers. Tracking information may be provided when available. An order may arrive in more than one shipment, and different items may have different processing or delivery times. A split shipment does not result in an additional shipping charge unless that possibility was disclosed and accepted before purchase.

7. Delivery and Risk of Loss

Delivery is completed when the order is delivered to the address or collection point selected by the customer, subject to applicable law and carrier records. Nothing in this Policy transfers risk earlier than permitted by law or limits a customer’s rights when goods are not delivered as agreed.

8. Delayed, Lost, Damaged, or Incorrect Shipments

Customers should contact RentFund promptly at [email protected] if tracking has not updated for an unreasonable period, a package appears lost, Merchandise arrives damaged, or an incorrect item is delivered. Include the order number and, where relevant, photographs of the product and packaging. RentFund may investigate with the carrier or fulfilment provider and may offer a replacement, reshipment, repair, refund, or another remedy as required by law and the circumstances.

9. Unclaimed and Returned Shipments

If a shipment is refused, unclaimed, or returned because of an inaccurate address or failed delivery, RentFund may contact the customer to arrange reshipment. Additional shipping charges may apply if disclosed and permitted by law. If reshipment is not reasonably available, RentFund may refund the product price less non-refundable shipping or return costs, except where the return resulted from RentFund’s error or applicable law requires a different result.

10. Consumer Rights

Nothing in this Policy limits any delivery, cancellation, refund, warranty, or other consumer right that cannot lawfully be waived. Where this Policy conflicts with applicable law, the law controls.

11. Contact

Questions or shipment concerns can be sent to [email protected]. Include the customer’s name, order number, delivery address, and a brief description of the issue.