RentFund Terms of Use

Last Updated: September 21, 2026

Applies to: RentFund website, app, payment-option flow, payment delivery service, support communications, and related services.

Company: Rent Fund Inc. operating as RentFund

Contact: [email protected]

These Terms of Use (the “Terms”) govern access to and use of RentFund’s website, application, payment-option flow, Free plan, RentFund Premium membership, rent-payment facilitation service, communications, and related products and services (collectively, the “Service”). By accessing or using the Service, submitting a request, viewing payment options, enrolling in a plan, accepting any payment option, creating an account, using the app, or having a rent payment facilitated by or through RentFund, you agree to these Terms and the policies incorporated by reference below.

If you do not agree to these Terms, do not use RentFund.

Policies Incorporated by Reference

The following policies form part of these Terms. RentFund may publish each policy as a separate webpage so users can review the exact rules that apply to a specific part of the Service. By using RentFund, you agree to these policies as applicable to your use of the Service.

1. Website and App Access Policy

https://rentfund.com/legal/website-and-app-access-policy

2. Privacy Policy

https://rentfund.com/privacy-policy

3. Payment Authorization Terms

https://rentfund.com/legal/payment-authorization-terms

4. Third-Party Provider Disclosure

https://rentfund.com/legal/third-party-provider-disclosure

5. Proof of Rent Use Policy

https://rentfund.com/legal/proof-of-rent-use-policy

6. Refund and Cancellation Policy

https://rentfund.com/legal/refund-and-cancellation-policy

7. Electronic Communications Policy

https://rentfund.com/legal/electronic-communications-policy

8. Pre-Authorized Debit Agreement

https://rentfund.com/legal/pre-authorized-debit-agreement

9. Complaints and Dispute Resolution Policy

https://rentfund.com/legal/complaints-and-dispute-resolution-policy

10. Acceptable Use, Fraud Prevention, and Misuse Policy

https://rentfund.com/legal/acceptable-use-fraud-prevention-misuse-policy

11. Shipping and Delivery Policy

https://rentfund.com/legal/shipping-and-delivery-policy

12. Merchandise Return and Exchange Policy

https://rentfund.com/legal/merchandise-return-and-exchange-policy

1. RentFund’s Role

RentFund is a rent-payment support platform. RentFund helps users review available options, complete applicable verification and approval steps, coordinate with landlords or property managers where required, and facilitate eligible rent payments to an authorized rent recipient.

RentFund is not your landlord, property manager, lender, broker, bank, credit reporting agency, financial advisor, legal advisor, or tenancy advisor. For a Partner-approved payment arrangement, RentFund is not the creditor and does not itself extend credit or payment time to you. RentFund does not become a party to your lease, tenancy, or underlying rent obligation. RentFund may, however, provide payment-administration and collection tools for a Partner as described in section 4.1.

- RentFund does not guarantee that any payment option will be available to you. Enrolling in RentFund Premium does not guarantee approval, completion of a rent payment, a particular payment option, a specific limit, or acceptance by a landlord, property manager, or third-party provider.

- RentFund does not guarantee approval by any third-party provider.

- RentFund does not guarantee that your rent will be paid by any specific deadline.

- RentFund may delay, reject, cancel, or suspend a request if required information is missing, inaccurate, suspicious, incomplete, or cannot be verified.

2. Access Through Website or App

Users may be able to view payment options through the RentFund website without first creating an app account. Some features may require app access, account creation, identity verification, document submission, or additional steps.

The app may allow users to track payment status, view payment history, make or manage additional payments, upload proof documents, receive notifications, manage account information, and access special offers or additional features. App access is optional unless RentFund states that a specific feature or transaction requires it.

3. Partners and Separate Partner Terms

Landlords, property managers, owners, housing providers, and other organizations that use RentFund in a business or partner capacity (“Partners”) may be required to accept a separate partner agreement, program terms, order form, or other written terms before accessing partner features or participating in a RentFund program.

These Terms govern a person’s use of RentFund as a renter or individual user. They do not replace any separate Partner terms. If you use RentFund in both capacities, these Terms apply to your user activity and the applicable Partner terms apply to your Partner activity. If there is a conflict, the Partner terms control for Partner activity.

4. Available Payment Options

RentFund may make one or more types of rent-payment support available, including: (a) an option offered by an independent third-party provider; (b) a landlord- or property-manager-approved payment arrangement facilitated or administered through RentFund; or (c) another rent-payment option that RentFund describes before the user accepts it. The options actually shown to a user may vary and not every category will be available for every request.

Before a user accepts an option, RentFund or the applicable provider will disclose the material terms made available through the Service, which may include the provider or Partner involved, payment amount, RentFund fees, provider charges, repayment terms, scheduled dates, authorization requirements, and applicable cancellation terms. Some options may require identity verification, a soft credit check, bank-account review, landlord approval, a repayment agreement, or another eligibility review. RentFund does not guarantee approval and does not control an independent provider’s decisions or terms.

4.1 Partner-Extended Credit and RentFund’s Limited Role

When a landlord, property manager, owner, or other housing provider offers or approves a payment arrangement through RentFund, that Partner—not RentFund—decides whether to extend credit, defer rent, allow additional time to pay, or offer another payment arrangement. Unless the transaction-specific terms identify another creditor, the Partner is the creditor and the party to the payment arrangement. RentFund does not lend or advance funds under that arrangement and does not purchase the Partner’s rent receivable unless RentFund expressly discloses otherwise in the transaction-specific terms.

RentFund provides technology and administrative services that may allow a Partner to receive and review a renter’s request, communicate an approval or denial, present and document the Partner’s terms, schedule payments, send reminders, maintain records, reconcile amounts, and administer or collect payments on the Partner’s behalf. A payment collected through RentFund is collected for the applicable Partner; the underlying amount remains owed to that Partner unless the transaction-specific terms expressly state otherwise.

RentFund does not guarantee that a Partner will offer or approve an arrangement and does not independently make the Partner’s credit decision. Before accepting an arrangement, you should review the transaction-specific terms, which will identify the Partner or other creditor, the amount owed, payment schedule, applicable fees or charges, cancellation rights, and other material terms made available through the Service.

5. Facilitating Rent Payments

Once a request is approved and all required steps are completed, RentFund will attempt to facilitate the rent payment through an available payment method. Depending on the option selected and the transaction-specific terms disclosed to you, RentFund may either: (a) send the payment directly to the verified landlord, property manager, or other authorized rent recipient; or (b) send the approved funds to you solely so that you can make the identified rent payment. RentFund will disclose the applicable payment path before the transaction is completed. Funds sent to you for rent are restricted to the approved rent-related purpose and are not provided for unrestricted personal use.

For the Free plan, RentFund generally aims to process a completed and approved request within three (3) business days. RentFund Premium may include faster or priority processing as described on rentfund.com. These are processing targets, not guarantees, and they begin only after approval and completion of all required steps. Processing or delivery may be delayed by missing or incorrect information, recipient action, third-party provider or banking delays, holidays, weekends, compliance checks, fraud review, failed verification, technical issues, demand, or events outside RentFund’s reasonable control.

- If funds are sent to you, you must promptly use the full approved amount to pay the identified landlord, property manager, or other authorized rent recipient and provide proof of rent use within the timeframe and through the method RentFund specifies. Acceptable proof may include a bank statement or transaction record showing the rent payment, a rent receipt or payment confirmation, a property-management portal confirmation, an electronic-transfer record, a money-order or similar payment receipt, written confirmation from the landlord or property manager, or other reliable evidence accepted by RentFund.

RentFund may request additional documents or contact the landlord, property manager, or recipient to confirm that the funds were used for the approved rent payment. You authorize that verification as described in section 6 and the Privacy Policy.

If you do not use the funds for the approved rent payment, do not provide satisfactory proof by the required deadline, or provide false, altered, incomplete, or misleading proof, RentFund may investigate the transaction, require repayment as provided in the applicable transaction terms, restrict or deny future payment options, suspend or terminate your account, and take other action permitted by these Terms and applicable law.

- You are responsible for ensuring that the correct recipient and transfer details are provided.

- RentFund is not responsible for losses, late rent, fees, penalties, eviction consequences, landlord disputes, or failed transfers caused by incorrect, incomplete, outdated, or fraudulent information.

6. Rent Use and Recipient Verification

RentFund may require information or documents reasonably necessary to confirm the tenancy, property, rent amount, amount due, payment purpose, landlord or property manager, authorized rent recipient, and, where funds are sent to you, that the funds were used to make the approved rent payment.

Verification may include a lease, rent statement, property-management portal record, proof of residence, landlord or property-manager confirmation, recipient payment instructions, proof of ownership or management authority, bank statement or transaction record, rent receipt or payment confirmation, electronic-transfer record, money-order or similar payment receipt, or another reliable record requested by RentFund.

If you provide a landlord’s, property manager’s, housing provider’s, or proposed recipient’s contact information, identify that person or organization in a request, or ask RentFund to involve them, you authorize RentFund to contact them using the information you provide. RentFund may do so to verify your tenancy, rent, amount due, payment instructions, and recipient; explain or invite participation in the Service; send or obtain information reasonably necessary to review, approve, document, administer, or collect payments under a requested arrangement; facilitate a rent payment; and prevent fraud or resolve a dispute. Any sharing of your personal information will be limited to what RentFund reasonably considers necessary for those purposes and will be handled as described in the Privacy Policy.

You represent that the contact information you provide is accurate and that you are permitted to provide it to RentFund for these purposes. Providing contact information or requesting contact does not require the landlord, property manager, housing provider, or recipient to participate in RentFund or approve any request.

The landlord, property manager, housing provider, or recipient may be required to verify identity, ownership, management authority, banking, payout, or other information through RentFund or an applicable service provider before participating or receiving a payment.

RentFund may delay, deny, cancel, or restrict a request if information is incomplete, inconsistent, altered, inaccurate, suspicious, or cannot be verified, or if RentFund cannot confirm an authorized rent recipient. RentFund is not responsible for delay caused by verification requirements or a recipient’s failure to complete required steps.

7. Payment Processing and Service Providers

RentFund may use independent payment processors, financial institutions, identity-verification services, fraud-prevention services, communications providers, and other service providers to operate the Service and process payments. A user or authorized rent recipient may be required to provide payment, banking, identity, or payout information directly to an applicable provider and accept that provider’s separate terms. RentFund may add, replace, or remove service providers without identifying them in these Terms, but material transaction terms will be disclosed where required before an option is accepted.

8. Plans, Fees, and RentFund Premium

RentFund offers a Free plan and a paid RentFund Premium plan. Current plan features, processing targets, eligibility requirements, and RentFund fees are described on rentfund.com. RentFund may charge service fees, processing fees, membership fees, or other amounts disclosed before purchase or transaction completion. Third-party providers may separately charge fees, interest, late fees, returned-payment fees, or other amounts under their own terms.

8.1 Free Plan

The Free plan does not require a monthly membership fee. Unless otherwise stated on rentfund.com, standard processing for a completed and approved Free-plan request may take up to three (3) business days. Free-plan features, fees, limits, eligibility, and availability may change from time to time.

8.2 RentFund Premium Benefits

RentFund Premium is an optional paid membership that may include benefits such as faster or priority processing, lower RentFund service or processing fees, priority support, enhanced account features, reporting features, special offers, or other benefits listed on rentfund.com. Benefits may be subject to separate eligibility requirements, transaction limits, availability, and third-party terms. Premium does not reduce or waive third-party provider charges unless expressly stated.

8.3 Monthly Subscription and Automatic Renewal

The RentFund Premium price shown at enrolment and on rentfund.com is charged monthly, plus applicable taxes, until cancelled or terminated. By subscribing, you authorize RentFund and its payment provider to charge the payment method on file on a recurring monthly basis. The billing date and amount will be disclosed at or before enrolment. If a payment fails, RentFund may retry the charge, request another payment method, suspend Premium benefits, or move the account to the Free plan.

8.4 Cancellation

You may cancel RentFund Premium at any time through the cancellation method made available in your account or by contacting RentFund at [email protected]. Unless RentFund states otherwise or applicable law requires otherwise, cancellation takes effect at the end of the current paid billing period, you may continue using available Premium benefits until then, and partial-month refunds or credits are not provided. After cancellation, the account may continue on the Free plan if otherwise eligible.

8.5 Enrolment Approval and Refusal

RentFund may approve, refuse, limit, or discontinue a person’s enrolment in RentFund Premium based on eligibility, risk, compliance, payment history, misuse, availability, or other legitimate business reasons, subject to applicable law. RentFund is not required to provide Premium access merely because a person has an account or previously subscribed. If RentFund refuses an enrolment after collecting the membership fee, it will reverse or refund that fee unless the amount is lawfully applied to an outstanding amount that the user authorized RentFund to collect.

8.6 Subscription Cycling and Manipulation

You must not repeatedly cancel and re-enrol, create or use multiple accounts, misstate account status, or otherwise manipulate Premium membership to obtain promotions, reduced fees, priority processing, restricted benefits, or repeated introductory access, or to evade charges, eligibility rules, waiting periods, limits, or other controls. RentFund may investigate suspected manipulation and may refuse future Premium enrolment, revoke improperly obtained benefits, restrict offers, suspend or terminate an account, or deny future use of some or all of the Service. RentFund will exercise these rights reasonably and subject to applicable law.

8.7 Changes to Plans, Benefits, and Price

RentFund may add, remove, replace, restrict, or modify plan features, fees, limits, eligibility requirements, processing targets, or other benefits from time to time. The current plan comparison will be posted on rentfund.com. Additions and non-material administrative changes may be made without advance individual notice.

Before a price increase or a material reduction or removal of a RentFund Premium benefit takes effect for an existing subscriber, RentFund will provide reasonable advance notice by email, account notice, app notification, or another lawful electronic method. The notice will identify the change and its effective date. You may cancel before the effective date. Continued use of RentFund Premium after the effective date constitutes acceptance of the updated plan, to the extent permitted by law. Nothing in this section limits any non-waivable consumer right or permits RentFund to charge a new price without any authorization required by law.

9. Product and Merchandise Purchases

RentFund may offer apparel, accessories, promotional items, or other physical products (collectively, “Merchandise”) through rentfund.com or another RentFund sales channel. Merchandise purchases are separate from RentFund Premium, rent-payment requests, payment options, and payment-facilitation services. Buying Merchandise does not improve eligibility, approval odds, processing priority, or access to any rent-payment option unless RentFund expressly states otherwise in writing.

9.1 Product Information

RentFund will make reasonable efforts to describe Merchandise accurately. Product images are illustrative, and colours, materials, measurements, fit, packaging, and other details may vary slightly because of screen settings, manufacturing tolerances, supplier changes, or product updates. Customers are responsible for reviewing available descriptions and sizing information before ordering.

9.2 Prices, Taxes, and Charges

Merchandise prices are shown in the currency identified at checkout. Applicable taxes, shipping charges, and any other mandatory amounts will be disclosed before the customer places the order. RentFund may change prices and promotions at any time, but a change will not affect an accepted order except where correction is permitted by law or agreed to by the customer.

9.3 Orders and Acceptance

An order is an offer to purchase Merchandise. An automated acknowledgement confirms receipt but does not necessarily mean the order has been accepted. RentFund may reject, limit, or cancel an order before shipment because of unavailable inventory, pricing or description errors, payment failure, suspected fraud, resale activity, shipping restrictions, or another legitimate reason. If RentFund cancels an order after payment has been collected, RentFund will refund the affected amount to the original payment method, subject to applicable law.

9.4 Payment and Fulfilment Providers

RentFund may use independent payment processors, manufacturers, warehouses, carriers, or fulfilment providers. Customers may be required to provide payment or delivery information directly to an applicable provider. Unless another seller is clearly identified before purchase, Rent Fund Inc. is the seller of the Merchandise.

9.5 Shipping and Delivery

Available shipping methods, charges, destinations, and estimated delivery times will be displayed at checkout or in the Shipping and Delivery Policy. Delivery dates are estimates unless expressly guaranteed. Customers must provide a complete and accurate delivery address and promptly report delivery problems. Split shipments and reasonable delays may occur because of inventory, carriers, weather, customs, labour disruptions, or other circumstances outside RentFund’s reasonable control.

9.6 Returns, Exchanges, and Refunds

Merchandise returns, exchanges, exclusions, return-shipping responsibilities, and refunds are governed by the Merchandise Return and Exchange Policy provided before or at purchase. The rules governing Merchandise do not change the separate cancellation and refund rules that apply to RentFund Premium, rent-payment requests, completed payment-facilitation services, Partner arrangements, or independent-provider products.

9.7 Consumer Rights

Nothing in these Terms, the Shipping and Delivery Policy, or the Merchandise Return and Exchange Policy limits a warranty, remedy, cancellation right, refund right, or other consumer protection that cannot lawfully be excluded or waived.

10. Refunds, Cancellations, and Completed Service

A request may be cancellable before the rent payment is sent, subject to RentFund’s operational status and any applicable Partner or third-party provider terms. Once the rent payment is sent, the Service has been performed and is generally non-refundable.

RentFund Premium cancellation is governed by section 8.4. Cancelling Premium does not cancel, reverse, or refund a payment request, completed payment service, landlord-approved arrangement, third-party provider obligation, or other transaction, and cancelling a request does not automatically cancel Premium. Each cancellation must be completed separately.

If a user requests a refund after a rent payment has been sent, RentFund may require the full payment amount sent by or through RentFund to be returned before any refund, cancellation, reversal, or provider adjustment can be considered. RentFund does not guarantee that a landlord, property manager, or third-party provider will cancel, reverse, refund, or modify any payment or repayment obligation.

11. User Responsibilities

- Provide accurate, complete, and truthful personal, payment, rent, landlord, and recipient information.

- Confirm that the requested amount is rent-related and that the payment details are correct.

- Complete all recipient, provider, verification, approval, authorization, and payment steps required by RentFund, a Partner, or an applicable service provider.

- Provide any tenancy, rent, landlord, recipient, or payment information reasonably required to verify a request.

- Monitor payment status and allow enough time for processing before rent is due.

- Resolve disputes with landlords, property managers, banks, payment processors, or third-party providers where those disputes are outside RentFund’s control.

12. Prohibited Conduct

- Submitting false, misleading, altered, incomplete, or fraudulent information.

- Using RentFund for non-rent purposes unless expressly permitted by RentFund in writing.

- Submitting fake or altered leases, rent statements, bank records, landlord confirmations, recipient instructions, screenshots, or other verification documents.

- Attempting duplicate requests, chargeback misuse, account abuse, system manipulation, unauthorized access, scraping, misuse of promotional offers, or manipulation of Free or Premium plan eligibility, billing, benefits, or cancellation rules.

- Using the Service in a way that violates law, third-party rights, provider terms, payment network rules, or RentFund policies.

13. Service Availability and Changes

RentFund may modify, suspend, discontinue, add, or remove Service features, payment options, limits, availability, providers, promotions, or eligibility requirements from time to time. Plan-specific changes are governed by section 8.7. RentFund may not be available for all users, provinces, buildings, rent situations, amounts, payment methods, or providers. RentFund may also suspend or discontinue all or part of the Service where reasonably necessary for security, compliance, provider availability, technical, risk, or business reasons, subject to applicable law.

14. No Guarantee of Rent Outcome

You remain solely responsible for paying rent on time and complying with your lease. RentFund does not guarantee that rent will be paid, that your landlord will accept a payment, that a transfer will be completed by a specific time, that a third-party provider will approve you, or that use of the Service will prevent late fees, penalties, eviction steps, collection action, or landlord-tenant disputes.

15. Limitation of Liability

To the maximum extent permitted by law, RentFund and its directors, officers, employees, contractors, affiliates, vendors, and service providers are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of funds, late rent, missed rent, landlord penalties, eviction consequences, credit impact, provider decisions, bank errors, user errors, transfer delays, technical failures, unauthorized third-party conduct, or events outside RentFund’s reasonable control.

Some jurisdictions do not allow certain limitations of liability. In those cases, RentFund’s liability will be limited to the maximum extent permitted by applicable law.

16. Indemnity

You agree to defend, indemnify, and hold harmless RentFund and its directors, officers, employees, contractors, affiliates, vendors, and service providers from claims, losses, damages, liabilities, costs, and expenses arising from your use of the Service, your breach of these Terms, your misuse of the Service, your inaccurate information, your disputes with landlords or third-party providers, or your violation of law or third-party rights.

17. Privacy and Communications

Use of RentFund is subject to the Privacy Policy and Electronic Communications Policy. You authorize RentFund to collect, use, disclose, and retain information as described in those policies and to send transactional communications necessary to operate the Service.

18. Governing Law

Unless otherwise required by applicable consumer protection law, these Terms are governed by the laws of the Province of Alberta and the applicable federal laws of Canada, without regard to conflict-of-law rules.

19. Changes to These Terms

RentFund may update these Terms from time to time. The updated version will be posted on rentfund.com with a revised “Last Updated” date. If a change materially affects an existing RentFund Premium subscription or a user’s rights or obligations, RentFund will provide reasonable notice using the contact information or electronic channels associated with the account, unless immediate change is reasonably required by law, security, fraud prevention, or provider requirements. Continued use after the effective date constitutes acceptance to the extent permitted by law.

20. Contact

Questions about these Terms can be sent to [email protected]. Website: https://rentfund.com.