RentFund Refund and Cancellation Policy

Last Updated: September 22, 2026

Applies to: RentFund website, app, payment-option flow, payment delivery service, support communications, and related services.

Company: Rent Fund Inc. operating as RentFund

Contact: [email protected]

1. Purpose

This Policy explains cancellation of RentFund payment requests and RentFund Premium, when RentFund fees may or may not be refundable, and what happens after a rent payment has been sent.

2. Cancelling a Payment Request

A user may request cancellation before the rent payment is sent. Cancellation may not be available once processing has advanced, the payment has been submitted, an independent provider has approved or activated an option, a Partner-approved arrangement has begun, or applicable Partner or provider terms prevent cancellation.

Cancelling a payment request does not automatically cancel RentFund Premium, and cancelling Premium does not automatically cancel a payment request or transaction. Each must be cancelled separately.

3. Completed Service Is Generally Non-Refundable

Once a rent payment is sent to the verified landlord, property manager, or authorized rent recipient, RentFund has performed the payment-facilitation service. RentFund service or processing fees for completed service are generally non-refundable unless RentFund determines otherwise or applicable law requires otherwise.

4. Refunds After a Rent Payment Is Sent

If a user requests a refund after a rent payment has been sent, RentFund may require the full payment amount sent by or through RentFund to be returned in cleared funds before considering a refund, correction, reversal, or provider adjustment. RentFund does not guarantee that a landlord, property manager, recipient, Partner, or independent provider will return, reverse, waive, or adjust any amount.

5. RentFund Premium Cancellation

RentFund Premium is a paid, recurring membership. Each paid membership period lasts 30 consecutive days beginning on the date of initial enrolment or renewal. A user may cancel Premium at any time through the cancellation method available in the account or by contacting RentFund at [email protected]. Cancellation stops the next renewal and takes effect at the end of the current paid 30-day membership period. Available Premium benefits continue through the end of that period.

Premium may provide faster or priority handling, enhanced service or support, access to additional available options or features, and more favorable RentFund rates or fees, as described on https://rentfund.com. Premium purchases access to these membership services and benefits during the applicable 30-day period; it does not purchase or guarantee an approval.

Premium does not guarantee eligibility, approval, availability, a particular limit, rate, fee, payment option, payment completion, or any other outcome. RentFund, a Partner, or an independent provider may decline a user for one or more options, including all options, under the applicable eligibility and review criteria.

Except where required by applicable law, Premium fees are non-refundable once the paid 30-day membership period begins, and RentFund does not provide full, partial, or prorated refunds or credits for that period. Being declined, found ineligible, not receiving a desired option or rate, or not using available Premium benefits does not entitle a user to a refund. RentFund's work may include making Premium features available and performing priority, expedited, or enhanced review, processing, or support; a declined outcome does not mean that the Premium service was not provided.

Cancelling Premium does not cancel a payment request or transaction. If RentFund refuses an initial Premium enrolment and no paid membership period or Premium service begins, RentFund will reverse or refund the membership fee unless it is lawfully applied to an outstanding amount the user authorized RentFund to collect. If RentFund terminates an active Premium membership for misuse, fraud, payment failure, or breach, refund eligibility may be restricted to the extent permitted by law.

6. Independent Provider and Partner Charges

An independent provider’s fees, interest, repayment obligations, late fees, payment plan, cancellation rights, and refunds are governed by its terms. A landlord- or property-manager-approved arrangement may be governed by applicable Partner or arrangement-specific terms. RentFund cannot guarantee that another party will cancel, reverse, refund, waive, or adjust an amount.

7. Incorrect Information and Failed Payments

If a payment fails before completion, RentFund may request corrected information and attempt to resend or reprocess it. If a payment is sent using incorrect information supplied by the user, recipient, or another authorized party, RentFund is not responsible for resulting loss, delay, fees, late rent, or failed recovery, except to the extent liability cannot lawfully be excluded.

RentFund may investigate a suspected error but does not guarantee recovery, reversal, refund, provider action, or recipient cooperation.

8. Chargebacks and Payment Disputes

A chargeback, bank dispute, provider dispute, or payment reversal does not automatically cancel obligations under the Terms, an accepted option, a Partner-approved arrangement, or provider terms. RentFund may suspend access, contest a dispute, provide relevant evidence, recover losses, and deny future service where permitted by law.

9. Duplicate or Accidental Requests

Users must promptly notify RentFund of a duplicate or accidental request. RentFund may attempt to cancel or correct it but cannot guarantee cancellation after processing begins.

10. Applicable Law

Nothing in this Policy limits a refund, cancellation, chargeback, or other consumer right that cannot lawfully be waived. Where this Policy conflicts with applicable law, the law controls.