RentFund Privacy Policy

Last Updated: September 22, 2026

Applies to: RentFund website, app, payment-option flow, payment delivery service, support communications, and related services.

Company: Rent Fund Inc. operating as RentFund

Contact: [email protected]

1. Purpose

This Privacy Policy explains how RentFund collects, uses, discloses, protects, and retains personal information when users access the website, app, payment-option flow, rent-payment facilitation and administration services, support channels, and related services.

2. Personal Information We May Collect

- Identity and contact information, such as name, email, phone number, address, date of birth, and verification details.

- Rent-related and Partner-contact information, such as rent amount, due date, reason for request, landlord, property manager, owner, housing provider, or rent-recipient name and contact details, lease or tenancy information, property information, amount due, and payment instructions.

- Payment and arrangement information, such as supported transfer or deposit information, banking details entered through a payment provider, payment status, Partner or provider approvals and denials, credit or payment-arrangement terms, scheduled amounts and dates, transaction records, collection activity, and payout records.

- Proof documents, such as rent receipts, bank statements showing rent transfers, landlord confirmations, portal receipts, screenshots, and supporting documents.

Information received from landlords, property managers, owners, housing providers, rent recipients, and other Partners, such as tenancy and rent confirmation, amounts due, recipient authority, payment instructions, request status, approval or denial decisions, arrangement terms, payment status, account records, and communications about a request, payment, or dispute.

- Technical information, such as device information, IP address, browser type, app activity, website activity, cookies, log data, and security signals.

- Support communications, such as emails, SMS messages, chat messages, call notes, dispute records, and complaint history.

3. How We Use Information

- Provide, operate, process, verify, and improve the Service.

- Show payment options; route requests to applicable Partners or independent providers; and support their review, approval, denial, and documentation processes.

- Facilitate rent payments through available methods and administer or collect scheduled payments for a participating Partner where applicable.

- Verify rent use and detect fraud, misuse, duplicate requests, or suspicious activity.

- Contact and communicate with users, landlords, property managers, owners, housing providers, rent recipients, Partners, providers, and support teams to verify information, explain or invite participation in RentFund, obtain or communicate a decision, document and administer an arrangement, send payment reminders, collect payments, maintain records, and resolve disputes.

- Comply with legal, regulatory, accounting, security, audit, provider, and contractual obligations.

- Develop new features, improve user experience, measure performance, and personalize offers where permitted.

4. How We Share Information

RentFund may share information with third parties where necessary to provide the Service, comply with law, protect RentFund, or complete a transaction.

- Payment processors, banks, financial institutions, payout providers, and transfer partners.

- Third-party payment-option, financing, installment, credit, or approval providers.

Identity verification, fraud prevention, analytics, hosting, customer support, email, SMS, and technology vendors.

- A landlord, property manager, owner, housing provider, rent recipient, or other Partner that you identify, ask RentFund to contact, or request to involve, where reasonably necessary to verify a tenancy, rent obligation, amount due, recipient, or payment instructions; explain or invite participation in RentFund; submit or review a request; obtain or communicate an approval or denial; present, document, administer, or collect payments under an arrangement; facilitate a rent payment; prevent fraud; or resolve a dispute.

When RentFund provides technology, administration, or payment-collection services for a participating Partner, RentFund may process personal information for that Partner and in accordance with the applicable agreement and law. The Partner may also collect and use information for its own purposes under its own privacy notice and legal obligations.

- Professional advisors, insurers, regulators, law enforcement, courts, or other parties where legally permitted or required.

5. Consent and User Choices

By using RentFund, submitting information, accepting payment options, uploading documents, or using the app, users consent to the collection, use, and disclosure of personal information as described in this Privacy Policy. If you provide a landlord’s, property manager’s, housing provider’s, or proposed recipient’s contact information, identify them in a request, or ask RentFund to involve them, you authorize RentFund to contact them and exchange the information reasonably necessary for the purposes described in sections 3 and 4. You represent that the contact information is accurate and that you are permitted to provide it. Users may withdraw consent where legally permitted, but withdrawal may prevent RentFund from contacting a Partner, processing a request, administering an existing arrangement, collecting an authorized payment, maintaining required records, or providing some or all of the Service. Withdrawal does not affect processing already completed or processing otherwise permitted or required by law.

6. Cross-Border Processing

RentFund and its service providers may process or store information in Canada, the United States, or other jurisdictions. Information processed outside Canada may be subject to the laws of those jurisdictions.

7. Retention

RentFund retains personal information only as long as reasonably necessary for the purposes described in this Policy, including service delivery, payment records, proof verification, fraud prevention, disputes, legal compliance, tax/accounting records, provider requirements, and business operations. Retention periods may vary by record type.

8. Safeguards

RentFund uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or destruction. No system is completely secure, and RentFund cannot guarantee absolute security.

9. Access, Correction, and Deletion Requests

Users may request access to, correction of, or deletion of personal information by contacting RentFund. RentFund may refuse or limit requests where permitted or required by law, including where records must be retained for fraud prevention, disputes, legal compliance, provider requirements, or legitimate business purposes.

10. Privacy Breaches

If RentFund becomes aware of a privacy breach that creates a real risk of significant harm, RentFund will take steps required by applicable law, which may include containment, investigation, notification, and record keeping.

11. Contact

Privacy questions or requests can be sent to [email protected]. Website: https://rentfund.com.