RentFund Privacy Policy

Last Updated: July 3, 2026

Applies to: RentFund website, app, payment-option flow, payment delivery service, support communications, and related services.

Company: Rent Fund Inc. operating as RentFund

Contact: [email protected]

1. Purpose

This Privacy Policy explains how RentFund collects, uses, discloses, protects, and retains personal information when users access the website, app, payment-option flow, payment delivery service, support channels, and related services.

2. Personal Information We May Collect

• Identity and contact information, such as name, email, phone number, address, date of birth, and verification details.

• Rent-related information, such as rent amount, due date, reason for request, landlord or property manager details, lease or tenancy information, and rent recipient details.

• Payment information, such as e-transfer information, direct deposit information, banking details entered through Stripe or another provider, payment status, provider approvals, transaction records, and payout records.

• Proof documents, such as rent receipts, bank statements showing rent transfers, landlord confirmations, portal receipts, screenshots, and supporting documents.

• Technical information, such as device information, IP address, browser type, app activity, website activity, cookies, log data, and security signals.

• Support communications, such as emails, SMS messages, chat messages, call notes, dispute records, and complaint history.

3. How We Use Information

• Provide, operate, process, verify, and improve the Service.

• Show payment options and support third-party provider approvals.

• Send funds by e-transfer, direct deposit, or another supported method.

• Verify rent use and detect fraud, misuse, duplicate requests, or suspicious activity.

• Communicate with users, landlords, recipients, providers, and support teams.

• Comply with legal, regulatory, accounting, security, audit, provider, and contractual obligations.

• Develop new features, improve user experience, measure performance, and personalize offers where permitted.

4. How We Share Information

RentFund may share information with third parties where necessary to provide the Service, comply with law, protect RentFund, or complete a transaction.

• Payment processors, banks, Stripe, financial institutions, payout providers, and transfer partners.

• Third-party payment-option, financing, installment, credit, or approval providers.

• Identity verification, fraud prevention, analytics, hosting, customer support, email, SMS, and technology vendors.

• Landlords, property managers, or rent recipients where needed to confirm payment details, send funds, verify proof, or resolve a dispute.

• Professional advisors, insurers, regulators, law enforcement, courts, or other parties where legally permitted or required.

5. Consent and User Choices

By using RentFund, submitting information, accepting payment options, uploading documents, or using the app, users consent to the collection, use, and disclosure of personal information as described in this Privacy Policy. Users may withdraw consent where legally permitted, but withdrawal may prevent RentFund from providing some or all of the Service.

6. Cross-Border Processing

RentFund and its service providers may process or store information in Canada, the United States, or other jurisdictions. Information processed outside Canada may be subject to the laws of those jurisdictions.

7. Retention

RentFund retains personal information only as long as reasonably necessary for the purposes described in this Policy, including service delivery, payment records, proof verification, fraud prevention, disputes, legal compliance, tax/accounting records, provider requirements, and business operations. Retention periods may vary by record type.

8. Safeguards

RentFund uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or destruction. No system is completely secure, and RentFund cannot guarantee absolute security.

9. Access, Correction, and Deletion Requests

Users may request access to, correction of, or deletion of personal information by contacting RentFund. RentFund may refuse or limit requests where permitted or required by law, including where records must be retained for fraud prevention, disputes, legal compliance, provider requirements, or legitimate business purposes.

10. Privacy Breaches

If RentFund becomes aware of a privacy breach that creates a real risk of significant harm, RentFund will take steps required by applicable law, which may include containment, investigation, notification, and record keeping.

11. Contact

Privacy questions or requests can be sent to [email protected].