RentFund Complaints and Dispute Resolution Policy

Last Updated: July 3, 2026

Applies to: RentFund website, app, payment-option flow, payment delivery service, support communications, and related services.

Company: Rent Fund Inc. operating as RentFund

Contact: [email protected]

1. Purpose

This Policy explains how users can contact RentFund about complaints, disputes, transfer errors, proof issues, refunds, account problems, or service concerns.

2. How to Submit a Complaint

Users may submit a complaint or dispute by contacting [email protected]. RentFund may require the user to provide their full name, contact information, request date, transaction amount, recipient details, provider name, screenshots, proof documents, bank records, and a clear description of the issue.

3. Types of Issues Covered

• Payment status, transfer delay, failed transfer, incorrect recipient details, or direct deposit issues.

• Proof of rent use review, rejection, or missing documentation.

• Refund, cancellation, duplicate request, or reversal requests.

• Account access, app access, communication, privacy, or verification concerns.

• Suspected fraud, unauthorized use, chargebacks, or misuse.

• Service complaints related to RentFund’s handling of a request.

4. Initial Review

RentFund will make reasonable efforts to review complaints and respond within a commercially reasonable time. Complex issues may take longer if RentFund must contact a provider, payment processor, landlord, property manager, bank, or recipient.

5. Third-Party Provider Disputes

Disputes about provider approvals, denials, repayment schedules, provider fees, provider account actions, credit decisions, late fees, provider withdrawals, or provider financing terms must usually be resolved directly with the applicable provider. RentFund may assist where reasonable but does not control provider outcomes.

6. User Cooperation

• Users must provide accurate and complete information during an investigation.

• Users must not submit altered proof, false statements, or misleading information.

• Users must respond to reasonable information requests promptly.

• RentFund may close or delay a complaint if the user does not provide requested information.

7. Chargebacks and Bank Disputes

Before filing a chargeback, users are encouraged to contact RentFund so the issue can be reviewed. If a chargeback or bank dispute is filed, RentFund may provide evidence, suspend the account, pause future requests, recover losses, and communicate with providers or payment processors where permitted by law.

8. No Guarantee of Outcome

RentFund does not guarantee that a complaint will result in a refund, transfer reversal, provider adjustment, account reinstatement, landlord action, or recovery of funds. Outcomes depend on the facts, provider rules, bank rules, applicable law, and RentFund policies.